This course is a career guidance for anybody looking to start their career in Information Technology (IT) or IT Services. It covers certain key concepts and fundamentals to help you take the faster growth path. These are simple yet highly effective ways to grow in your career.
Some of the important topics covered include:
1. Qualification
2. Organization structure
3. Reporting manager
4. Project type
5. Role
6. Performance metrics
7. Deliverable
8. SLA (Service Level Agreement)
9. Technology & knowledge
10. Knowing to say “no”
Each topic is covered based on experience and not mere text-book coverage. This course does not just help you but also organizations who invest on inducting you into their family.
Under qualification we cover 5 key skills that can be nurtured and how this will help pivot through your career, with suitable examples.
In organization structure we cover a generalized view of how an IT Organization is structured. This helps also understand the relevance to an individual and why its important in your growth path.
It covers the importance of a Reporting Manager, Various project types in IT, Roles and so on.
In performance metrics we cover how IT organizations help you manage your growth based on metrics that are mutually constructed.
A Deliverable is defined so you understand its importance.
SLA or service level agreement is explained with a simple example and how you should track this document and how this help you achieve the required quality standard of your customer.
We cover how to recognize knowledge gaps in this industry and stay relevant.
And finally the importance of saying “No”. A polite “No” and benefits of reasoning is covered in the final section.
Overall, this crash course gets you inducted at lighting pace and drafts you a mental plan for your career growth.
